Shipping policy
Shipping Policy
Last updated: August 19, 2026
This Shipping Policy explains how orders placed through Neon Lucid Boots are processed, shipped, and delivered.
By placing an order with us, you agree to the terms below.
Order Processing
Orders are normally processed within 1–4 business days.
During major holidays, promotions, product launches, weekends, periods of unusually high order volume, or unexpected circumstances, processing may take approximately 3–7 business days.
Orders are processed in the order they are received.
Processing time is separate from shipping and delivery time.
Estimated Delivery
After your order has been processed and dispatched, standard delivery typically takes approximately 6–10 business days.
Most customers should expect their order to arrive within approximately 7–14 business days from the date of purchase.
International orders may take longer depending on the destination, customs processing, carrier availability, or other factors.
All delivery times shown on our website are estimates and not guaranteed delivery dates.
Order Tracking
Once tracking information becomes available, it will be sent to the email address or contact information associated with your order.
Please allow approximately 2–5 business days after your order ships for tracking information to begin updating.
A temporary lack of tracking movement does not necessarily mean your package has been lost. Shipping carriers may continue moving packages between facilities without scanning them at every location.
Possible Shipping Delays
Although most orders arrive within the estimated delivery window, delays may occur because of circumstances outside our reasonable control, including:
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High order volume.
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Unexpected product demand.
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Carrier delays.
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Severe weather.
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Transportation disruptions.
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Customs processing.
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International shipping procedures.
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Holidays.
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Supply or inventory delays.
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Incorrect or incomplete shipping information.
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Events or circumstances outside our reasonable control.
If we determine that an order cannot ship within a reasonable period, we will contact you using the information provided during checkout.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please carefully review your:
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Full name.
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Street address.
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Apartment or unit number.
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City.
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State or province.
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ZIP or postal code.
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Country.
If you notice an error after placing an order, contact us immediately at:
We will make a reasonable effort to update your information before fulfillment begins.
However, once an order has entered fulfillment or has been shipped, we cannot guarantee that the shipping address can be changed.
Neon Lucid Boots is not responsible for packages lost, delayed, returned, or misdelivered because the customer provided an incorrect or incomplete shipping address.
Delivered Packages
Carrier tracking showing a package as “Delivered” is considered evidence that the carrier completed delivery to the address provided during checkout.
If tracking shows your package as delivered but you cannot locate it, please:
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Check around your property, porch, mailbox, garage, side doors, or other possible delivery areas.
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Ask household members if they accepted the package.
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Check with nearby neighbors, building staff, concierge services, or property management.
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Allow 1–2 business days, as carriers occasionally mark packages as delivered shortly before the package physically arrives.
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Contact the shipping carrier and provide your tracking number.
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If the package is still missing, contact us at Neonlucidboot@gmail.com.
We will make a reasonable effort to help you investigate the shipment.
Lost or Stolen Packages
If tracking has not updated for an extended period or your order appears to be lost in transit, contact us at:
Please include your:
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Full name.
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Order number.
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Shipping address.
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Tracking number, if available.
We may ask you to contact the shipping carrier or complete additional steps before a replacement or refund is considered.
If a carrier confirms that a shipment was lost in transit, we will review the circumstances and determine an appropriate resolution.
Packages confirmed as delivered by the carrier may require additional investigation before a replacement or refund can be approved.
Stolen Packages
Neon Lucid Boots is not automatically responsible for packages that are stolen after confirmed delivery.
If you believe your package was stolen, we recommend contacting the shipping carrier and, where appropriate, local authorities or your building management.
Please contact us as well, and we will review the circumstances and determine whether additional assistance may be available.
Returned-to-Sender Packages
Packages may be returned to sender because of:
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Incorrect shipping information.
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An incomplete address.
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An unclaimed package.
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Failed delivery attempts.
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Refused delivery.
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Carrier restrictions.
If your package is returned to us, contact Neonlucidboot@gmail.com.
Depending on the circumstances, additional shipping charges may apply if you request that the order be shipped again.
Refusing delivery or allowing an order to be returned to sender does not automatically qualify the order for a refund.
Any refund will be reviewed according to our Return & Refund Policy.
International Shipping
International orders may be subject to customs inspections, import procedures, taxes, duties, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, customers are responsible for any applicable:
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Customs duties.
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Import taxes.
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VAT.
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Brokerage charges.
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Government fees.
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Other international import costs.
Customs processing may also cause additional delivery delays.
Neon Lucid Boots does not control customs agencies and cannot guarantee how long customs clearance will take.
Separate Packages
Orders containing multiple products may occasionally be shipped separately.
This may occur because products are fulfilled from different locations or become available at different times.
If your order is divided into multiple shipments, you may receive more than one tracking number and the packages may arrive on different days.
Receiving only part of your order does not necessarily mean the remaining products are missing.
Damaged Packages
If your order arrives damaged, please contact us within 7 calendar days of delivery at:
Please include:
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Your order number.
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A description of the damage.
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Clear photographs of the product.
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Photographs of the packaging.
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A photograph of the shipping label.
Do not discard the original packaging until we have reviewed your claim, as the shipping carrier may require it.
Incorrect Items
If you receive an incorrect product, size, or color, contact us within 7 calendar days of delivery.
Please include your order number and clear photographs of the item received.
We will review the issue and provide an appropriate resolution if the error is confirmed.
Shipping Costs
Shipping charges, when applicable, will be displayed during checkout.
Original shipping charges are generally non-refundable unless the refund results from an error by Neon Lucid Boots or applicable law requires otherwise.
Delivery Estimates
Any delivery date displayed during checkout, in an order confirmation, or in tracking information is an estimate unless expressly stated to be guaranteed.
Neon Lucid Boots cannot guarantee delivery by a specific date when delays are caused by carriers, customs authorities, severe weather, incorrect customer information, or other events outside our reasonable control.
Contact
For questions about shipping, tracking, delivery, lost packages, or damaged orders, contact:
Neon Lucid Boots
Email: Neonlucidboot@gmail.com