Refund policy

Return & Refund Policy

Last updated: August 19, 2026

We want you to feel confident ordering from Neon Lucid Boots. Please review the following conditions before requesting a return, refund, exchange, or cancellation.

30-Day Return Period

You may request a return within 30 calendar days after your order is marked as delivered.

To qualify for a return, products must be:

  • Unworn and unused.

  • Undamaged.

  • Clean and in their original condition.

  • Returned with the original packaging and included accessories.

  • Free from excessive dirt, scuffs, scratches, odors, stains, or other signs of wear.

Boots that show signs of outdoor wear, dancing, extended use, damage, modification, or improper handling may not qualify for a return.

We recommend trying your boots on indoors on a clean surface before deciding whether to keep them.

Starting a Return

Before sending any product back, contact us at:

Neonlucidboot@gmail.com

Please include:

  • Your order number.

  • The name and email address used to place the order.

  • The reason for your return.

  • Clear photographs or videos if the item is damaged, defective, incorrect, or experiencing an issue with its lighting system.

If your return is approved, we will provide you with return instructions.

Do not send a return without contacting us first.

Returns sent without prior authorization may not be accepted or may experience processing delays.

Return Shipping

For preference-based returns, including:

  • Ordering the wrong size.

  • Changing your mind.

  • Choosing the wrong color.

  • No longer wanting the product.

the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from an error on our part.

If your item arrived damaged, defective, materially different from what you ordered, or you received the wrong product, contact us so we can review the issue and determine an appropriate resolution.

If the issue is confirmed to be our error, we may provide a replacement, refund, or other appropriate solution and may cover reasonable return shipping costs where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives:

  • Damaged.

  • Defective.

  • Incorrect.

  • Missing an included component.

  • With a lighting or LED system that does not function properly upon arrival.

please contact us within 7 calendar days of delivery at Neonlucidboot@gmail.com.

Include:

  • Your order number.

  • A description of the problem.

  • Clear photos of the product.

  • Photos of the packaging and shipping label when applicable.

  • A short video if the issue involves the LED or lighting function.

We may request additional information to help verify the issue.

Once reviewed, we may offer a replacement, refund, partial refund, or another appropriate resolution depending on the circumstances.

Refunds

Once an approved returned item is received, we will inspect it to confirm that it meets the requirements of this policy.

If approved, your refund will be issued to your original payment method.

Please allow time for your bank, card issuer, or payment provider to process and post the refund after it has been issued.

Processing times vary by financial institution and may take approximately 5–10 business days, though some providers may take longer.

We cannot control how quickly a bank or payment provider posts a completed refund.

Refund Deductions

If a returned item does not meet the conditions described in this policy, we may deny the refund or reduce the refund where permitted by applicable law based on the condition of the returned product.

Examples may include:

  • Missing accessories.

  • Missing original packaging.

  • Signs of substantial wear.

  • Damage occurring after delivery.

  • Alteration or modification of the product.

You will be contacted if there is a problem with your return.

Cancellations

If you need to cancel an order, contact us as soon as possible at:

Neonlucidboot@gmail.com

We will make a reasonable effort to cancel your order before fulfillment begins.

However, cancellation is not guaranteed once an order has entered processing, fulfillment, or shipping.

If the order has already shipped, it cannot normally be canceled and must follow the standard return process after delivery.

Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you entered an incorrect address, contact us immediately.

We cannot guarantee that an address can be changed after fulfillment has started.

Once a package has shipped, address changes may be subject to the shipping carrier's policies and availability.

Exchanges

If you would like a different size or color, contact us at Neonlucidboot@gmail.com.

Depending on product availability, we may:

  • Arrange an exchange; or

  • Ask you to return the original product and place a new order.

Products being exchanged must meet the same eligibility requirements as returns.

Sizing Issues

Customers are responsible for reviewing our size chart before placing an order.

If you are between sizes or unsure which size to purchase, we encourage you to contact us before ordering.

Ordering an incorrect size does not automatically qualify the customer for free return shipping.

LED & Lighting Issues

Our boots contain lighting components that should be handled with reasonable care.

Normal battery depletion, damage caused by improper use, water exposure beyond the product's stated capabilities, intentional modification, cutting, puncturing, or other customer-caused damage does not qualify as a manufacturing defect.

If your boots arrive with a non-functioning lighting system, contact us within 7 days of delivery so we can review the issue.

Non-Returnable Items

The following products generally cannot be returned unless required by applicable law or unless they arrive damaged or defective:

  • Gift cards.

  • Products clearly marked Final Sale.

  • Products that have been worn or substantially used.

  • Products damaged after delivery.

  • Products altered or modified by the customer.

  • Products returned outside the applicable return period.

  • Products missing substantial components or accessories.

Refused & Unclaimed Packages

Refusing delivery, failing to collect a package, or returning an order to sender does not automatically guarantee a refund.

If a package is returned to us, contact Neonlucidboot@gmail.com so we can review the situation.

Any refund or reshipment will depend on the circumstances, the condition of the returned package, and applicable shipping costs.

Lost or Stolen Packages

If tracking shows that a package was delivered but you cannot locate it, please:

  1. Check around your property and delivery area.

  2. Ask household members or neighbors if they received it.

  3. Contact the shipping carrier for additional delivery information.

  4. Contact us if you still need assistance.

We will make a reasonable effort to help investigate shipping issues, but carrier-confirmed delivery may require additional review before a refund or replacement is considered.

Fraudulent or Abusive Returns

We reserve the right to refuse returns or refunds where we reasonably determine that there is evidence of:

  • Return fraud.

  • Product substitution.

  • Intentional damage.

  • False claims.

  • Excessive or abusive return activity.

  • Chargeback or payment fraud.

This provision does not limit any rights available to you under applicable consumer-protection law.

Consumer Rights

Nothing in this Return & Refund Policy limits or removes any rights you may have under applicable federal, state, or local consumer-protection laws.

Contact

For questions about returns, refunds, cancellations, exchanges, or damaged products, contact:

Neon Lucid Boots
Email: Neonlucidboot@gmail.com